FAQ
KlugSpiel.de
Shipping & Delivery Time
shipping time
Due to increased demand, please allow a current delivery time of 7 to 21 working days.
Do you also ship your products internationally?
We ship our products within Germany, Austria, Luxembourg and Switzerland.
Are there any shipping costs?
Shipping within Germany is free for orders over 49 euros.
For orders up to 49 euros we charge 4.95 euros shipping costs.
Shipping costs will be charged for deliveries to Austria, Luxembourg and Switzerland.
How can I track my order?
As soon as the delivery has been sent, you will receive a tracking number from us with all further details and a link where you can track your order.
Please note that it may take up to 72 hours for your shipment to be tracked.
KlugSpiel.de
returns
How do I get a return label?
Unfortunately, we do not provide you with a return label and you must write the address on your package yourself.
You can find all information about returns in our cancellation policy .
Are there any costs for return shipping?
Yes, unfortunately you have to pay the shipping costs for returning the goods yourself. We send the goods to you free of charge, so we expect them to be returned free of charge. Please understand this!
Where do I have to send the return?
Please send us your return to the following address:
THE DOG COMPANY SARL
61 Chausée Blanche
L-8014 Strassen Luxembourg
How long can I return products?
After receiving the goods you can return them to us within 14 days.
In what condition must the product be returned?
The product must be returned in perfect condition.
If the item is returned damaged or dirty, we reserve the right to claim a refund.
How long does it take to process the return?
Processing your return usually takes two to three weeks.
KlugSpiel.de
contact
How can I contact you?
You can reach us by email Monday to Friday between 9:00 a.m. and 12:00 p.m. at info@klugspiel.de . We usually respond within 72 hours on weekdays. Or you can ask us your questions immediately below.
KlugSpiel.de
payment options
What payment methods do you offer?
We currently offer the following payment options:
- Purchase on account (Klarna), Sofortüberweisung, PayPal, credit card, Apple Pay, Amazon Pay, Google Pay